Find Your Voice, Embrace Your Truth
A place where healing happens on your terms, at your pace, with someone who truly sees you
You deserve a space where you can fully be yourself without judgment—a place to explore your identity, navigate relationships and life transitions, and heal from trauma at your own pace. As an LGBTQ+ affirming therapist with specialized training in men's trauma therapy, I provide telehealth services from my office in New Orleans to anywhere throughout the state of Louisiana.
About Lisa LeMaster, LPC, NCC
Lisa LeMaster, LPC, NCC
LeMaster Counseling Services, LLC
This understanding shapes how I work with every client. I believe you're the expert on your own life, and my role is to bring specialized skills and insight to guide your growth with compassion and unwavering care. Together, we'll create space for you to process whatever you're carrying while discovering your true voice and reclaiming your power. The self-confidence and self-love you're seeking? They're already within you—sometimes we just need help uncovering them.
You deserve to be seen, heard, and supported exactly as you are. That's why I became a therapist, and it's what drives everything I do at LeMaster Counseling Services.
I know firsthand how life-changing it can be to work with someone who truly gets it. My own healing journey taught me that the right therapeutic relationship doesn't just help you cope—it helps you discover parts of yourself you might not have known existed. Through my personal experience in therapy, I learned what it means to feel genuinely understood while processing difficult experiences and embracing your true identity.
Lisa LeMaster, LPC, NCC
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Lisa@lemastercounselingservices.org
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504-208-1993
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Confidence. Empowerment. Authenticity.
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Lisa LeMaster, LPC, NCC · Lisa@lemastercounselingservices.org · 504-208-1993 · Confidence. Empowerment. Authenticity. ·
What Clients Experience
"Supportive and nurturing - I never felt rushed or judged"
"Non-judgmental space where I could finally be myself"
"She lets me go at my own pace, which made all the difference"
"I felt truly heard and understood from our first session"
Ready to Begin?
Taking the first step toward therapy requires courage, and I want to make it as comfortable as possible. That's why I offer a free 15-minute consultation call where we can discuss your needs, answer any questions, and see if we feel like a good fit for each other.
Ways to connect:
Phone: 504-208-1993
All communication is secure, confidential, and HIPAA compliant. I'll respond within 24-48 hours.
After you reach out, we'll schedule our brief conversation to help you feel comfortable and informed about beginning therapy. Remember: reaching out is a sign of strength, not weakness. You deserve support, acceptance, and the space to heal and grow.
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If you are experiencing a mental health emergency or having thoughts of harming yourself or others, please reach out for immediate help. You are not alone, and support is available 24/7.
Immediate Emergency
If you are in immediate danger, call 911 or go to your nearest emergency room.
National Crisis Resources
Suicide & Crisis Lifeline
Call or Text: 988
Available 24/7, 365 days a year
Free, confidential support for people in distress
Prevention and crisis resources for loved ones
Professional counselors available
Crisis Text Line
Text HOME to 741741
Free, confidential, 24/7 crisis support via text
Trained crisis counselors respond within minutes
Available nationwide
LGBTQ+ National Hotline
Call: 1-888-843-4564
Monday-Friday: 4pm-12am ET
Saturday: 12pm-5pm ET
Peer support, local resources, and information
Confidential and non-judgmental
Trans Lifeline
Call: 877-565-8860
Staffed by transgender volunteers
Available 24/7
Crisis intervention and emotional support
National Domestic Violence Hotline
Call: 1-800-799-7233 Text START to 88788
Available 24/7
Confidential support for domestic violence survivors
Safety planning and local resources
SAMHSA National Helpline
Call: 1-800-662-4357
Mental health and substance use treatment referrals
Available 24/7, 365 days a year
Free, confidential information service
Louisiana Local Resources
Louisiana Crisis Line
Call: 1-800-273-8255
24/7 crisis intervention services
Local mental health resources and referrals
New Orleans Crisis Intervention
Call: (504) 826-2675
Local crisis support and intervention
Community mental health resources
Jefferson Parish Human Services
Call: (504) 349-5360
Mental health services and crisis support
Local community resources
Louisiana 211
Call or Text: 211
Information and referrals for health and human services
Available 24/7
Connects to local resources throughout Louisiana
New Orleans Police Department Crisis Intervention Team
Call: 911 (request CIT officer)
Specially trained officers for mental health crises
Alternative to traditional emergency response
When to Use These Resources
Call 911 or go to the ER if:
You have immediate plans to harm yourself or others
You are experiencing a medical emergency
You feel unsafe and need immediate protection
Use crisis hotlines if:
You're having thoughts of suicide but don't have immediate plans
You're experiencing overwhelming emotions
You need someone to talk to during a difficult time
You're supporting someone else in crisis
Contact your therapist if:
You're an established client experiencing increased symptoms
You need support between sessions
You want to schedule an emergency session
Additional Support
Remember that reaching out for help is a sign of strength. These resources are staffed by trained professionals who understand what you're going through and want to help.
If you are currently my client and experiencing a crisis outside of business hours, please use these resources for immediate support. I will respond to non-emergency messages within 24-48 hours during regular business days.
This page is provided for informational purposes. If you are experiencing a life-threatening emergency, please call 911 immediately.
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Professional Relationship
The relationship between Lisa LeMaster, LPC, NCC and clients is professional, not personal. Our interactions are limited to scheduled therapy sessions and necessary clinical communications.
Services Provided
Individual counseling for adults (18+)
Telehealth therapy sessions throughout Louisiana
LGBTQ+ affirming therapy
Trauma-informed treatment approaches including CBT, DBT, IFS, and Narrative Therapy
Fees and Payment
Standard session fee: $125 for 50 minutes
Sliding scale available starting at $80 (discussed at intake)
Payment due at end of each session via credit card, Venmo, or PayPal through HIPAA-compliant portal
Insurance is not accepted; out-of-network benefits may be available
Scheduling and Cancellation
Appointments scheduled through Simple Practice portal
48-hour cancellation notice required
Late cancellations (less than 48 hours) or missed appointments are charged full fee
Emergency rescheduling will be accommodated when possible
Client Responsibilities
You agree to:
Attend sessions appropriately dressed and in a private location
Refrain from alcohol or drug use before sessions
Provide accurate information about your condition and treatment history
Inform us of any other mental health services you're receiving
Follow safety protocols during telehealth sessions
Limitations and Risks
Telehealth Limitations:
May not be appropriate during crisis, acute psychosis, or active suicidal/homicidal ideation
Technology failures may disrupt sessions
Misunderstandings may occur due to limited visual/audio cues
General Counseling Risks:
Additional problems may surface during treatment
Emotional distress may temporarily increase as issues are explored
No guarantee of specific outcomes
Emergency Procedures
For immediate emergencies, call 911 or go to your nearest emergency room
For non-emergency contact between sessions, call 504-208-1993
Response time: within 24-48 hours during business days
Crisis resources are available 24/7 (see our Crisis Resources page)
Jurisdiction and Licensing
Services are provided only to clients physically located in Louisiana. Lisa LeMaster is licensed as LPC #9155 in Louisiana and cannot provide services to clients in other states unless separately licensed there.
Termination of Services
Either party may terminate the therapeutic relationship at any time. We will provide appropriate referrals and ensure continuity of care when possible.
Changes to This Policy
We may update this Privacy Policy and Terms of Service periodically. Significant changes will be communicated to active clients. Continued use of services indicates acceptance of updated terms.
Contact Information
For questions about this Privacy Policy or Terms of Service:
Phone: 504-208-1993
Mail: One Galleria Blvd., Suite 1900, Metairie, LA 70001
Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
Lisa LeMaster directly at the contact information above
Louisiana LPC Board of Examiners: 11410 Lake Sherwood Ave. North Suite A, Baton Rouge, LA 70816, 225-295-8444
U.S. Department of Health and Human Services
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Service.
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Information We Collect
Personal Information: We collect personal information that you provide directly to us, including:
Contact information (name, email, phone number, address)
Health information and treatment records
Payment information
Emergency contact information
Information about your physical location during telehealth sessions
Technical Information: When using our website and telehealth platform, we may collect:
IP address and device information
Browser type and version
Usage data and session logs (for security purposes only)
How We Use Your Information
We use your personal information to:
Provide mental health counseling services
Schedule and conduct therapy sessions
Process payments
Communicate with you about your treatment
Comply with legal and regulatory requirements
Ensure your safety during emergency situations
Information Sharing and Disclosure
We maintain strict confidentiality of your personal health information in accordance with HIPAA and Louisiana state law. We may only disclose your information:
With your written consent
When you express intent to harm yourself or others
When there is reasonable suspicion of abuse or neglect of a minor, elderly person (60+), or dependent adult
When required by court order
To coordinate care with other healthcare providers (with your consent)
To your emergency contact in crisis situations
HIPAA Compliance
As a covered entity under HIPAA, we are required to protect your health information. You have the right to:
Request restrictions on how we use your information
Request access to your health records
Request amendments to your health records
Request an accounting of disclosures
File a complaint if you believe your privacy rights have been violated
Telehealth Privacy and Security
Platform Security: All telehealth sessions are conducted through Simple Practice, which is HIPAA-compliant and encrypted to federal standards.
Your Responsibilities: During telehealth sessions, you are responsible for:
Ensuring you are in a private, secure location
Using a device with updated security software
Not recording sessions without written permission
Informing us of your physical location for emergency purposes
Technology Limitations: While we use secure, encrypted platforms, no electronic communication is 100% secure. There is always a risk that information could be intercepted or accessed by unauthorized parties.
Data Storage and Retention
Treatment records are maintained according to Louisiana state requirements
Electronic communications are stored on HIPAA-compliant servers
Records are retained for the period required by law and professional standards
Website Cookies and Analytics
This website may use cookies to improve user experience. We do not use cookies to collect personal health information or track individual users across other websites.
Last Updated: 7/25/25